Citrix Apps Not Launching On Mac

/ Comments off

Applicable Products

Mac Sierra 10.12.3. Citrix.ica will not launch. So I work at a Hospital help desk and once in a while we will get callers calling from home (mostly on the weekdend) regarding launching Citrix applications on their Mac laptop. Citrix applications are launched via a Citrix portal. Users will log into the designated hospitals Citrix page (once. Supported Mac OS Version: Mac OS 10.15 – Catalina Check version by going to top left apple icon, click the dropdown menu, and then selecting About This Mac.If your Mac OS is not updated to version 10.15 Catalina, you can do so by going to the App Store and Downloading/Launching the installer. Please note that Mac OS Catalina has.

  • Citrix Receiver

Symptoms or Error

Apps
When launching Citrix Receiver normally without elevated permissions, and logging in with the regular domain user account, we see applications and desktops enumerated however we cannot launch them. However, if we launch Citrix Receiver with elevated permissions and then login to Receiver with regular domain user account, we get to launch the applications and desktops.

Solution

Ensure that we have full permissions for the user account with which we are logging in to Citrix Receiver for the Registry Key (On the Client Machine) i.e. HKEY_USERSUSER_SIDSOFTWARECitrix. If the domain user account does not have permissions, delete the Citrix Registry key after taking a back up and Exit Citrix Receiver and launch it again. This Registry key will be created again with relevant required permissions.
Citrix

Problem Cause

Full Permissions are required for the user account under HKEY_USERSUSER_SIDSOFTWARECitrix on the Client Machine

Disclaimer

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

How to open Xenapp applications using the installed Citrix Workspace client instead of the browser.

If you open a program in Citrix Workspace, and it opens in a browser window instead of using the desktop client, you will need to switch receivers.

An application launching in a browser window
There are two options when choosing what 'Receiver' to use:
  1. Desktop client
  2. The light version, which displays the program in your browser
If you are currently using the in-browser version (Option 2 above) and you wish to change to the desktop client:
  1. Go to https://remote.engr.wisc.edu.
  2. In the upper right hand side of the window, select your username, and choose 'Account settings'
  3. In the window that comes up, choose which receiver you would like to use, the first option for the desktop client, the second option for the web-browser-based interface.

Citrix Application Not Launching On Mac


4. Once choosing Option 1, following the instructions according to your operating system:

Citrix Workspace should now be configured properly.

Citrix Desktop Not Launching

Keywords:citrix xenapp receiver remote application workspaceSuggest keywordsDoc ID:57830
Owner:Noel K.Group:Computer-Aided Engineering
Created:2015-10-28 14:17 CDTUpdated:2020-04-17 13:56 CDT
Sites:Computer-Aided Engineering
Feedback:64CommentSuggest a new document